Question 1

When can I expect my order?

Accepted Answer

We usually ship out orders within 1-2 business days of receiving it. After that delivery depends on the shipping method selected at check-out.

Question 2

What if I am not satisfied with my order?

Accepted Answer

Your satisfcation is our goal. If you are unhappy with your order please email customer service at orders@theprimepine.com and be sure to include your order number.

Question 3

Where is your store located?

Accepted Answer

We are located in Lum, Michigan. Which is precisely between no and where. Seriously, Lum is a quant town near the thumb of Michigan. We currenlty have a retail space at Coulters Tree Farm.

Question 4

When is the physical store open?

Accepted Answer

We are only open one weekend a month during the non-winter months. Normally we reopen in March. This year we are undertaking an extensive remodel so we are hoping to re-open in May. Join the mailing list to receive information about our dates for the 2019 season.

Question 5

Why are the items I received not exactly as the ones in the picture?

Accepted Answer

These products are hand made by small businesses. Please allow for slight variations. Also note that colors often appear slightly different on a screen than in person. We do our best to showcase quality items from quality businesses.

FAQ

Frequently asked questions

When can I expect my order?

What if I am not satisfied with my order?

Where is your store located?

When is the physical store open?

Why are the items I received not exactly as the ones in the picture?